• We currently offer a free order delivery policy to the UK and the EU. For all other countries shipping charges and other taxes may apply.
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched from our studio. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched. We work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.
  • The guideline lead times for ‘made to order’ orders do not include shipping times. Only once the order has been produced will we ship the order to you. This will in be in accordance with our stock order shipping policy laid out in our Terms & Conditions.
  • JENNY SCHWARZ insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
  • We currently ship in the United Kingdom and to the EU. For all other countries please contact so that we can advise you with an order price that best reflects the potential taxes and duties that may apply to your order.